Privacy Policy

This Privacy Policy explains how C&C Pressure Washing ("C&C," "we," "us," or "our") collects, uses, and shares your personal information when you visit our website at https://ccpressurewashing5280.com (the "Site"), request a quote, schedule a job, or otherwise interact with us. Our principal place of business is 834F South Perry Street
Castle Rock, CO 80104.

If you have any questions about this Policy or about how we handle your personal information, please contact us at privacy@ccpressurewashing5280.com or (720) 764-7880.

Summary of Key Points

• What information do we collect? Mostly the information you give us when you request a quote or schedule service — name, contact details, your property's address, and what you'd like cleaned. We also collect some technical information automatically when you visit the Site. See Section 1.
• Do we collect sensitive personal information? No.
• Do we sell your personal information? No. We do not sell personal information for money.
• Who do we share it with? A small number of service providers who help us run the business, and only as described in Section 3.
• Text messages. If you give us your mobile number, we may text you about your quote or scheduled job. We do not sell or share your mobile information with anyone for marketing. See Section 4.
• Your rights. Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you. See Section 9.

Table of Contents

1. Information We Collect
2. How We Use Your Information
3. When and With Whom We Share Information
4. Text Messaging and SMS
5. Cookies, Analytics, and Tracking Technologies
6. How Long We Keep Your Information
7. How We Protect Your Information
8. Information From Minors
9. Your Privacy Rights
10. Do-Not-Track Signals
11. Specific Rights for U.S. Residents
12. Updates to This Policy
13. How to Contact Us

1. Information We Collect

Information you give us directly

When you submit a quote request, contact form, schedule a job, or otherwise communicate with us, we collect the personal information you choose to provide. Depending on the context, this may include:

• Your name
• Your phone number and your preferred contact method (call, text, or email)
• Your email address
• The address of the property to be serviced
• Information about your property and the work you'd like done (for example, square footage, surface type, condition, photos you choose to send us)
• Scheduling preferences and notes about your property (gate codes, pet information, parking instructions, etc., to the extent you choose to share them)
• Any other information you include in your messages to us

We do not process sensitive personal information (such as racial or ethnic origin, religious beliefs, health information, or precise geolocation tied to your identity).

Information collected automatically

When you visit the Site, we and our third-party providers may automatically collect limited technical information, including:

• Your device type, browser type, and operating system
• The pages you visit and how you interact with them
• Approximate location derived from your IP address (typically at the city or region level)
• Referring website and search terms used to find us
• Date and time of your visit

This information is collected through cookies, pixels, and similar technologies. See Section 5.

Information from third parties

We may receive limited information from third parties such as Google (for example, when a customer leaves a review on our Google Business Profile) or social media platforms (when you message us through Facebook or another platform).

2. How We Use Your Information

We use your information to operate our business and serve you, including to:

• Respond to your quote request and prepare an estimate for you.
• Schedule, confirm, and perform the cleaning services you request.
• Communicate with you about your quote, your scheduled appointment, weather-related rescheduling, completion of the job, and payment.
• Process payments and issue invoices for completed work.
• Provide customer support and follow up on quality concerns.
• Document the work we perform through before-and-after photos and short videos, which we may use for quality control, training, and marketing (subject to the photography terms in our Terms and Conditions).
• Send service updates and occasional marketing, such as seasonal reminders, in accordance with your preferences and applicable law.
• Improve the Site and our Services, including analyzing how visitors interact with the Site.
• Comply with legal obligations, resolve disputes, prevent fraud, and protect our rights.

3. When and With Whom We Share Information

We do not sell your personal information. We share it only in the following limited circumstances:

• Service providers. We use a small number of trusted vendors who help us operate the business — for example, our website host, scheduling and invoicing software, payment processor, email and SMS providers, and analytics services. These providers are only authorized to use your information to perform services for us, under written contract.
• Legal requirements. We may disclose information when we believe in good faith it is necessary to comply with a subpoena, court order, or other legal process, or to enforce our Terms, protect our rights, or protect the safety of any person.
• Business transfers. If we sell or transfer all or part of our business, customer information may be transferred as part of the transaction. Text-messaging opt-in data and consent are excluded from any such transfer and will not be shared with any third party.

We do not share your personal information with third parties for their own independent marketing purposes.

4. Text Messaging and SMS

We invite customers to call or text us, and we may use text messaging to confirm appointments, give arrival updates, request feedback, and communicate about jobs. By providing us with your mobile phone number, you consent to receive text messages from us at that number.

Message frequency varies. Standard message and data rates from your carrier may apply.

Opting out. You can opt out of non-essential text messages at any time by replying STOP or UNSUBSCRIBE. After you opt out, we may still send transactional messages necessary for an active job (for example, "We're on our way" or "Crew will arrive 15 minutes late") unless you ask us to stop those as well.

No sharing of mobile data. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies, Analytics, and Tracking Technologies

We use cookies, pixels, and similar technologies on the Site to:

• Keep the Site working properly and securely
• Remember your preferences across visits
• Understand how visitors use the Site so we can improve it
• Measure the effectiveness of any advertising we run

Analytics

We may use Google Analytics to understand how visitors interact with the Site, including the pages they visit, how long they spend on each page, and which campaigns brought them to us. To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout.

Browser controls

Most web browsers accept cookies by default. You can change your browser settings to remove cookies or to refuse cookies before they are placed. If you do, some features of the Site may not work as intended.

"Sale" or "sharing" under state law

To the extent that our use of advertising or analytics tools qualifies as "sharing" or "sale" of personal information under applicable state privacy law, you can opt out as described in Section 11.

6. How Long We Keep Your Information

We keep your personal information only as long as we need it for the purposes described in this Policy and to meet our legal obligations. In general:

• Active customer records (jobs in progress, recent customers, recurring customers) are kept for the duration of the relationship and for a reasonable period after.
• Completed-job records (invoices, work orders, before-and-after photos) are kept for up to seven (7) years to support tax, accounting, warranty, and dispute-resolution needs.
• Marketing-list information is kept until you unsubscribe or ask us to delete it.
• Site analytics data is kept according to the retention settings of our analytics provider.

When we no longer have a legitimate business reason to keep your information, we will delete or anonymize it.

7. How We Protect Your Information

We take reasonable steps to safeguard the personal information we collect, including using established service providers with their own security programs. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security. If we ever become aware of a security incident affecting your personal information, we will notify you as required by applicable law.

8. Information From Minors

The Site and our Services are intended for adults at least 18 years of age. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided personal information to us, please contact us at privacy@ccpressurewashing5280.com and we will take reasonable steps to delete it.

9. Your Privacy Rights

Depending on where you live, applicable privacy law may give you the right to:

• Access the personal information we hold about you and learn how we have processed it.
• Correct inaccurate or outdated information.
• Delete the personal information we hold about you, subject to certain legal exceptions.
• Obtain a copy of the personal information you have provided to us.
• Withdraw consent to processing that is based on your consent.
• Opt out of targeted advertising, "sales" of personal information, or profiling with legal or similarly significant effects, where applicable.

To exercise any of these rights, contact us at privacy@ccpressurewashing5280.com or (720) 764-7880. We may need to verify your identity before fulfilling your request — usually we can do this using information you already provided to us, but in some cases we may need to ask for additional details.

You also have the right not to be discriminated against for exercising your privacy rights.

10. Do-Not-Track Signals

Some browsers and mobile operating systems offer a "Do Not Track" (DNT) signal that lets you indicate your tracking preference. Because there is no widely adopted industry or legal standard for honoring DNT signals, we do not currently respond to them. If a recognized standard is adopted that we are required to follow, we will update this Policy.

11. Specific Rights for U.S. Residents

If you are a resident of Colorado or another state with a comprehensive privacy law — including California, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia — you have the rights described in Section 9 above, subject to the limits and exceptions in your state's law.

Categories of personal information we collect

In the past twelve (12) months, we have collected the following categories of personal information, as defined under U.S. state privacy laws:

How we use and share this information

For details on use, see Section 2. For details on sharing, see Section 3.

Sale and sharing

We do not sell personal information for monetary consideration, and we have not done so in the past twelve (12) months. To the extent our use of website analytics or advertising tools qualifies as "sharing" under California law or as "targeted advertising" under other state laws, you can opt out by emailing privacy@ccpressurewashing5280.com or by using browser-level opt-out tools (see Section 5).

How to exercise your rights

Email privacy@ccpressurewashing5280.com or call (720) 764-7880. If you submit a request through an authorized agent, the agent must provide written and signed authorization from you, and we may still need to verify your identity directly.

Appeals

If we decline to act on your request, you may appeal by emailing privacy@ccpressurewashing5280.com. We will respond in writing with our decision and the reasons for it. If your appeal is denied, you may submit a complaint to your state attorney general. Colorado residents may also contact the Colorado Attorney General's Office.

California "Shine the Light"

California Civil Code Section 1798.83 allows California residents to request, once per year, information about personal information (if any) we shared with third parties for those parties' direct marketing during the prior calendar year. We do not share personal information with third parties for their direct marketing. If you have questions, contact us using the details in Section 13.

12. Updates to This Policy

We may update this Policy from time to time. The "Last updated" date at the top will reflect any changes. If we make material changes, we may notify you by posting a notice on the Site or by contacting you directly. Please review this Policy periodically.

13. How to Contact Us

If you have questions, concerns, or requests related to this Policy, please reach out:

C&C Pressure Washing
834F South Perry Street
Castle Rock, CO 80104
United States

Phone or text: (720) 764-7880

Email: privacy@ccpressurewashing5280.com